Frequently asked questions
Everything worth knowing before your first event.
How does a night actually work?
You book a spot, then join the video room on the night. A host welcomes everyone and the app pairs you up for short one on one chats. After each chat you privately say yes or no. If you both say yes, you each get an email with the other person’s profile after the event.
Do I have to dress up?
Think of a work video call. A nice top and a tidy background are plenty.
Do I need to download anything?
No. Events run in your browser. You need a working camera and microphone.
What do I need to join?
A laptop, tablet or phone with a camera and microphone, a quiet spot and a steady internet connection. A laptop or desktop gives you the clearest picture, but phone browsers work too.
How many people will I meet?
Usually 6 to 10, depending on the event. Each round runs 5 to 7 minutes, which is long enough to get a feel for someone without it turning into a full date.
Can other people see my yes or no answers?
Never. Answers are private. The only time anyone finds out is when you both say yes, and then you both get an email with each other’s profile.
How are pairings decided?
Pairings use the event’s age range, everyone’s preferences and how many people are in the room. The aim is a fair, comfortable chance to meet people who broadly suit what you’re after. It won’t be perfect every time, and we keep improving it.
What if something goes wrong with my connection?
A host is in the room for the event, and if you drop out you can rejoin from your dashboard. You’ll wait in the waiting room, ready for your next match. For anything bigger, email support@justmet.com.au.
Do you run LGBTQ events?
We plan to. If you’d like to hear when they’re on, register your interest on the home page.
What if I need to leave part way through?
You can leave at any time. Your answers for completed rounds still count. Please only book if you can stay for the whole event, because a no-show affects everyone else in the room.
What does the ticket cover?
The full event: every round and the host. There are no subscriptions or extra charges. If we cancel an event, you get a full refund.
Are there age limits?
Each event lists its age range up front. Please book events that match your age so the group works for everyone.
Can I book more than one event?
Yes, as many as you like. Each one is a separate booking and payment.
How will I know if I matched?
After the event, you get one email for each mutual match with that person’s profile. There’s no in-app chat, so what happens next is up to the two of you.
What happens if an event is full?
You can join the waitlist from the event page. We approve waitlist spots by hand and let you know if one opens up.